Frequently Asked Questions (FAQ)
1. What is Onyxo?
Onyxo is a USA-based online store specializing in high-quality, stylish furniture designed to complement any home. We offer a range of modern and classic furniture pieces that are both functional and fashionable, with a focus on durability and value.
2. Where do you ship?
We currently ship within the United States only. International shipping is not available at this time.
3. How long does shipping take?
- Order Submission Deadline: Orders placed by 1:00 PM EST on business days are processed the same day.
- Processing Time: 0–1 business days (Monday–Friday).
- Estimated Delivery Time: 5–9 business days (Monday–Friday), depending on your location and the shipping method chosen.
- Shipping Cost: Free shipping on all U.S. orders.
Note: Delivery times are estimates and may vary due to holidays, weather conditions, or carrier delays.
4. How can I track my order?
Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use the tracking link provided to monitor your shipment in real time.
5. Do you accept returns?
Yes, we offer a 30-day return policy on eligible items. Items must be unused, unwashed, and in their original packaging with all tags attached. For complete details, please visit our Refunds & Returns Policy page.
6. When will I receive my refund?
Once we receive and inspect your returned item, we will notify you of the approval status. If approved, refunds are issued to your original payment method within 7 business days. Please allow additional time for your bank or payment provider to process the refund.
7. Are your products durable and safe to use?
Yes! At Onyxo, we carefully select furniture that is both durable and functional, using high-quality materials for lasting performance. We prioritize your comfort and satisfaction, ensuring each item meets strict safety standards.
8. How do I care for my furniture?
To ensure your furniture lasts for years, follow the care instructions included with your items. We provide specific cleaning and maintenance guidelines based on the material (wood, fabric, leather, etc.). If you have questions about care, please reach out to us.
9. Can I cancel my order?
Orders can generally be canceled before processing or shipment. If you need to cancel, please contact us promptly at support@onyxo.shop. Once processing or shipping has started, cancellations are no longer possible, and the return process must be followed after delivery.
Business Details
- Business Name: Onyxo
- Business Hours: Monday–Friday, 9:30 AM – 4:00 PM EST
- Business Email: support@onyxo.shop
- Business Address: 311 Greenwood Dr, Hitchcock, Texas 77563, United States
