Last Updated: April 24, 2026

Thank you for shopping with Onyxo! We are committed to ensuring your furniture arrives safely and promptly. Please review the details below regarding our shipping process.

Order Submission Deadline

  • Orders placed by 1:00 PM EST on business days will be processed the same day.
  • Orders placed after 1:00 PM EST will begin processing the next business day.

Processing Time

  • Orders are typically processed within 0–1 business days (Monday–Friday).
  • Processing times may be longer during peak periods.

Estimated Delivery

  • Most orders are delivered within 5–9 business days (Monday–Friday), depending on your location and the delivery method chosen at checkout.

Shipping Cost

  • All U.S. orders ship free of charge.

Shipping Partners

  • We partner with trusted carriers like UPS, FedEx, and USPS to ensure your order arrives safely.
  • The specific carrier will be selected automatically based on your location and delivery method at checkout.

Order Handling & Dispatch

  • After you place your order, you will receive a confirmation email indicating that we have started preparing your order.
  • Orders are typically processed within 0–1 business days.
  • Once your package is on its way, we will send you a tracking email so you can monitor its progress in real time.

Delivery Timeline

  • Most deliveries will reach you within 5–9 business days (Monday–Friday).
  • Delivery times may vary due to factors like courier operations, holidays, or unforeseen circumstances.

Delays

  • If your order has not arrived within the estimated timeframe, please allow an additional 2 business days and check your tracking information.
  • If your order still hasn’t arrived after this period, contact us with your order number, and we will investigate promptly.

Damaged or Incorrect Items

  • If you receive a damaged or incorrect item, please take clear photos and email them to support@onyxo.shop.
  • We will ensure a replacement or the correct item is sent to you promptly.

Order Cancellations

  • Orders can generally be canceled before processing begins.
  • To request a cancellation, please contact us as soon as possible at support@onyxo.shop.
  • Once processing or shipping has started, cancellations are no longer possible. In such cases, the return process must be followed after delivery.

Customer Support Hours

  • Monday–Friday: 9:30 AM – 4:00 PM EST

Contact Us

Thank you for choosing Onyxo! We look forward to providing you with great service and quality furniture.